General Terms and Conditions of Lokshop GmbH, Froschhöhle 9, 76229 Karlsruhe, Germany

Art. 1	Introduction
(1)	The following General Terms and Conditions apply to all contracts that we conclude with you, our customers, for the supply of our goods and services.

Art. 2	Settlement of Costs in Relation to the Right of Withdrawal for Consumer Orders
	If the consumer chooses to exercise his/her right of withdrawal in accordance with Art. 3, he/she must bear the regular costs for sending back the goods, if the goods supplied are those that were ordered. The following "Art. 3 Cancellation Policy, Right of Withdrawal"—the statutory policy wording—informs you about the Requirements Exercising [that right] And consequences of the right of withdrawal for consumers.

Art. 3	Right of Withdrawal
	In accordance with the statutory regulations on distance selling, you have the right to withdraw your contract statements to purchase our goods as set out in the following cancellation policy:
	Cancellation Policy, Right of Withdrawal
	Art. 3.1 Right of Withdrawal You have the right to withdraw from this contract within 14 days without giving a reason. You have the right to withdraw within 14 days from the date on which you or a third party nominated by you, who is not the carrier, has taken possession of the last item. To exercise your right of withdrawal, you must notify us of your decision to withdraw by sending us a clear statement by mailed letter, fax or email (Lokshop GmbH, Froschhöhle 9, 76229 Karlsruhe, Germany, tel. +49 (0) 721 49035 0, fax: +49 (0) 721 4903520; email: mail@lokshop.de) confirming your intention to withdraw from this contract. You may use the enclosed sample cancellation form to do so, although this is not mandatory. It is sufficient for you to send notification that you are exercising your right of withdrawal before the end of the cancellation period.
	Art. 3.2 Consequences of Withdrawal If you withdraw from this contract, we must return to you all payments that we have received from you, including any delivery costs (with the exception of any additional costs incurred should you have selected a type of delivery other than the cheapest standard delivery we offer), without delay, and at the latest within 14 days of the date on which we received notification of your intention to withdraw from this contract. We will use the same method of payment that you used to make the original transaction to make this repayment, unless we have explicitly agreed something to the contrary with you. We will never charge you anything for this repayment. We may refuse to make the repayment until we have received the goods back, or until you have proven that you have sent back the goods — depending on which occurs first. You must return or hand over the goods without delay, and certainly within 14 days of the date on which you notify us that you are withdrawing from this contract. This deadline will be deemed to have been met if you send off the goods within the 14-day period. You must bear the costs directly associated with returning the goods. The estimated costs within Germany are between EUR 50 and EUR 100 for ready-made layouts that may only be sent by courier. Please get in touch with us beforehand, as ready-made layouts need to be sent back directly to the manufacturer. You will only need to pay for any diminished value in the goods if this diminished value is due to your failure to make adequate checks of the quality, properties and functionality of the goods.
	End of the Cancellation Policy

Art. 4	Contract Conclusion
(1)	You may conclude contracts in our website shop in German or in English.
(2)	When you go through the online ordering process, you submit a binding offer when you enter the details required there and, as a last step in the order process, submit the order by clicking the "buy" button. Once you have submitted your order, we will send you an email that confirms receipt of your order and details the items ordered.
(3)	This confirmation of receipt does not constitute acceptance of your offer, but is intended only to inform you that we have received your order. You will receive all the customer information that you should print out for your files by the time the goods are delivered at the latest.
(4)	The purchase contract will come into effect when the goods are dispatched.
(5)	We will keep a record of your orders. Should you lose any of your documentation relating to your orders, please contact us by email/fax/telephone. We will be happy to send you a copy of your order information.

Art. 5	Delivery
(1)	Please understand that we cannot hold all of our manufacturers' items in stock. Our website will provide you with information about the items that we hold in stock — this information is updated on a daily basis (information is provided without any guarantee). In exceptional cases, it can arise that individual items are no longer available in stock at the time the order is processed despite showing as available when the order was submitted. We will inform you if this is the case.
(2)	Where applicable, you can obtain the manufacturers' current delivery times from the manufacturers' websites. We point out with good reason that manufacturers very rarely provide information about delivery delays to the distributors.
(3)	We will notify you by email if the estimated delivery date cannot be met.
(4)	You can preorder any new items. Following delivery by our suppliers, we will dispatch orders in the order in which we received them.
(5)	Information regarding the validity period of our time-limited offers can be found where the offers are displayed in the shop. Despite careful provisioning, promotional items may sell out faster than anticipated. We therefore do not provide any guarantee of delivery. The items in question are therefore only available while stocks last.

Art. 6	Defects and Warranty
(1)	Even with the best of care and the best control measures in place, defects may arise in the goods — whether these defects are due to a manufacturing error or transport damage.
(2)	Should you receive defective goods, you have the right to demand a replacement or a subsequent delivery. If we are unable to rework the product or provide a subsequent delivery within a reasonable period of grace set down by you, you have the right to reduce the agreed payment or withdraw from the contract.
(3)	Please do not send any carriage-forward shipments back to us.
(4)	We will provide compensation due to defects in accordance with the statutory regulations, but only within the scope of the limited liability agreed in Item 10.
(5)	The warranty period for all goods purchased from us is two years.

Art. 7	Retention of Title
	Any goods supplied remain our property until we have received payment in full.

Art. 8	Prices
(1)	Our prices are gross prices and include the actual sales tax. We will deduct the sales tax for any deliveries that are made to non-EU countries.
(2)	Any dispatch costs as set out in Item 7 and any fees associated with payment transactions as set out in Item 8 must be added to our prices.
(3)	All deliveries are made at the prices valid on the day the order was placed, as detailed on our price list. However, if delivery dates of more than four months after submission of the order are agreed, or—particularly in the case of advance orders—if delivery is only agreed after we have received the goods ourselves and the goods are delivered to you more than four months after the order was submitted, then the prices valid on the delivery date will apply.

Art. 9	Shipping Costs
(1)	Delivery within Germany: Shipping costs of EUR 7.49 plus any surcharges for bulky goods are added to any order. For single rails/track beds of more than 60 cm in length, and for other bulky and heavy items (such as display cases, ready-made layouts etc.), or for any special shipping requests (mailing costs plus packaging at cost price), we charge the shipping costs actually incurred plus any surcharges, such as surcharges for bulky goods or express delivery. There may be a surcharge for bulky goods.
(2)	For deliveries abroad, shipping costs are charged based on the costs actually incurred.

Art. 10	Payment
(1)	Our invoices are due immediately, strictly net cash. No cash discount is granted.
(2)	For orders within Germany, we will only supply first-time customers against payment in advance. You will receive a pro-forma invoice for payments in advance. The items are then reserved for you for two weeks. Once you have paid the pro-forma invoice, the goods will be sent to you with an original invoice without delay. We accept payment by SEPA Credit Transfer for orders within Germany regular customers and, by separate agreement, from first-time customers (following a Creditreform check). If you are a regular customer and paying by direct debit, we will deduct the money from your bank account when the goods are dispatched at the earliest. If a bank debit memo bounces, we are currently charged EUR 6 by the bank concerned, which is then passed on to you. For cost reasons, we do not accept payment by credit card for orders within Germany.
(3)	For orders from countries outside the EU, we accept the following forms of payment: - Credit card (VISA, VISAelectron, MasterCard, American Express); The credit card fees are outside the EU 3.0 %. - Advance payment No charges may be passed on to us for any transfers from abroad.

Art. 11	Communication
	If you have any questions, please address these to us in writing or by email. When sending email inquiries, please consider that these have to be processed by someone, and that we need specialist staff to do this. We are unable to call upon the services of call centers, and also cannot employ large numbers of people simply to handle emails. The margin in the model train retail sector is simply too low. We do our best to fulfill your requests. This takes time, and the time we use to process emails is then not available to us to handle your order.

Art. 12	Other/Data Protection
(1)	Your personal details (e.g. title, name, address, email address, telephone number, bank details, credit card numbers) are processed only in the manner permitted by German data privacy legislation. Our data privacy policy complies with the German Federal Data Protection Act and the German Telemedia Act. The following regulations provide you with information about the nature, scope and purpose of collecting, processing and using personal data. This data privacy statement relates only to our website. If the links on our website should take you to other websites, please look on these websites for information about how your data is handled there.
(2)	Karlsruhe is the sole place of jurisdiction for any disputes arising from the contract concluded between us if you are a merchant or if you do not have a general place of jurisdiction within the Federal Republic of Germany.

Lokshop GmbH Froschhöhle 9 76229 Karlsruhe Deutschland Lokshop GmbH is represented by: CEO Roland Bär Register Court: District Court of Mannheim, Commercial Register registration number: HRB 709700 Sales tax identification number in accordance with Art. 27a of the German Value Added Tax Act: DE 272152824 Tel.: + 49 (0) 721 49035 10 (telephone contact hours: 10am–12 noon Fax: + 49 (0) 721 49035 20 Email: mail@lokshop.de Website: www.lokshop.de

Person responsible as defined by the German Telemedia Act: EdvBaer — network and system consulting and programming Roland Bär Froschhöhle 9 76229 Karlsruhe Tel.: +49 (0) 721 4903550 Fax: +49 (0) 721 4903551 Email: mail@edvbaer.de Website: www.edvbaer.de Sales tax identification number in accordance with Art. 27a of the German Value Added Tax Act: DE 241349679

Registriernummer des Verpackungsregisters : DE3583790922448 WEEE registered in GB RN WEE/AU4267YC Copyright 1998 — 2023 Lokshop GmbH. Last revised: 2023-08-12